NOTE: It is recommended you use Google Chrome (Android users) or Apple Safari (iPhone users) for your browser.

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To book an appointment using your smartphone as a new client:

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Step 1) Tap the “Book appointment” button above,

OR just tap this link (https://aws-portal.owlpractice.ca/glowingheartsandminds/booking) and the link will open in a new tab so that you can keep this current tab open to refer to.

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Step 2) Once you've opened the new tab to the Glowing Hearts & Minds OWL Practice portal page, you will first need to create an account by tapping the “Create an Account” button, accessible through the menu button (three horizontal lines) at the top of the page on the right-hand side.​ Fill out the form that appears with your first and last name, date of birth, preferred language (psychotherapy services are only offered in English at this time), phone number, and email address. Then, create a strong password (10-15 characters, using a combination of upper and lower case letters, numbers, and special characters like “!”), and select your therapist (currently Geoffrey Stone is the only therapist available).

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Step 3) After completing the form, please check your email. You will find an automated email in your inbox from Glowing Hearts & Minds (with the email address notifications@owlpractice.ca) that requests for you to verify your email address. Tap the “verify” button-link in this email, then once at your account page that the button links to, you will be prompted by the page to tap the “verify” button. Once you have done this, your account will be verified.

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Step 4) Now that you have created and verified your account, and are signed in, you’ll be able to book an appointment by tapping the “Book Now” button, accessible through the menu button (three horizontal lines) at the top of the page on the right-hand side. As a new client, you will only be able to book an initial consultation. You will see a check-circle for “Free Initial Consultation - In-Person” and "Free Initial Consultation - Virtual" under the heading, “For Which Services?” Tap the circle for your preference (in-person or virtual), then tap the check-circle for Geoffrey Stone under the heading “Therapist.”

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Step 5) Scroll down the page to the calendar, and select the month you wish to book an initial consultation for by using the left and right arrows on the calendar. Currently, sessions can be booked on weekdays from January 6th 2025 onwards, up to a limit of 90 days from today's date. Select the date you wish to book your initial consultation for by tapping the date on the calendar. Then select the time you wish to book from the times available, which will display below the calendar once you've selected a date.

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Step 6) Tap the "Book" button to schedule your appointment. A prompt will appear, displaying the date and time of your appointment and the session type (for example, "free virtual consultation" or "free in-person consultation"). Tap the "Confirm booking" button to confirm the appointment. You should then see a message display on the screen on a green background that reads, "Success! Your session has been booked."

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Step 7) Check your email, you should have a confirmation email in your inbox. If you do not receive this email, please check your "spam" or "junk" folders in your email account. If you still don't have the email, please send an email to gstone@glowingheartsandminds.com or call 343-291-3711 for further assistance.

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NOTE: Once you have had your initial consultation and have consented to receiving psychotherapy services from Glowing Hearts & Minds, your account will be converted to a “current client” account, which will grant you the ability to schedule and cancel sessions at your convenience.​​