Instructions for booking an appointment - using your computer

NOTE: It is recommended you use Google Chrome (PC users) or Apple Safari (Apple users) for your browser.

To book an appointment using your computer as a new client: 

Step 1) Right-click the “Book appointment” button above and select “open link in a new tab” from the drop-down menu that appears, so that you can keep this current tab open to refer to

- OR, just click this link (https://aws-portal.owlpractice.ca/glowingheartsandminds/booking)

and the link will open in a new tab in the same way as described above.

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Step 2) Once you've opened the new tab to the Glowing Hearts & Minds OWL Practice portal page, you will first need to create an account by clicking the “Create an Account” button at the top of the page.​ Then, fill out the form with your first and last name, date of birth, preferred language (psychotherapy services are only offered in English at this time), phone number, and email address. Then, create a strong password (10-15 characters, using a combination of upper and lower case letters, numbers, and special characters like “!”), and select your therapist (currently Geoffrey Stone is the only therapist available).

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Step 3) After completing the form, please check your email. You will find an automated email in your inbox from Glowing Hearts & Minds (with the email address notifications@owlpractice.ca) that requests for you to verify your email address. Click the “verify” button-link in this email, then once at your account page that the button links to, you will be prompted by the page to click the “verify” button. Once clicked, your account will be verified.

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Step 4) Now that you have created and verified your account, and are signed in, you’ll be able to book an appointment by clicking the “Book Now” button at the top right of the page. As a new client, you will only be able to book an initial consultation. On the left side of the page, you will see a check-circle for “Free Initial Consultation - In-Person” and "Free Initial Consultation - Virtual" under the heading “For Which Services?” Click the circle for your preference (in-person or virtual), then click the check-circle for Geoffrey Stone under the heading “Therapist.”

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​Step 5) Select the month you wish to book an initial consultation for by using the left and right arrows on the calendar on the right side of the page, and click the desired day/date. Currently, sessions can be booked on weekdays from January 6th 2025 onwards, up to a limit of 90 days from today's date. Select the date you wish to book your initial consultation for by clicking the number of the date on the calendar. Then select the time you wish to book from the times available, which will display below the calendar once you've selected a date. 

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Step 6) Click the "Book" button to schedule your appointment. A prompt will appear, displaying the date and time of your appointment and the session type (for example, "free virtual consultation" or "free in-person consultation"). Click the "Confirm booking" button to confirm the appointment. You should then see a message display on the screen on a green background that reads, "Success! Your session has been booked."

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Step 7) Check your email, you should have a confirmation email in your inbox. If you do not receive this email, please check your "spam" or "junk" folders in your email account. If you still don't have the email, please send an email to gstone@glowingheartsandminds.com or call 343-291-3711 for further assistance.

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NOTE: Once you have had your initial consultation and have consented to receiving psychotherapy services from Glowing Hearts & Minds, your account will be converted to a “current client” account, which will grant you the ability to schedule and cancel sessions at your convenience.